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services: training | business support package | signage support package

software: GFI Software | signagelive

How do these packages work?

We start with a site visit to discuss what you need and what we can do to meet those needs. Our IT Support packages are all based on a monthly fee and are renewed annually.

We usually include a new web site which can be implemented at your convenience, however if you’re happy with what you have or if you have an agreement that is not due for renewal yet that's no problem either!

What if I want extras?

If you want to add any extras these will be discussed and included either at the start of the contract, or at any time during it. So what kind of extras can you have?

Hosted Anti-Spam
Automatic Mail Archiving
SEO Packages for better web traffic

so what's in a business support package?

the power of three(³)

Our business support packages are created around three important services your business needs. We focus on keeping your productivity up by taking away your technical worries and provide you with IT Support that allows you to focus on your business. Whether it's the small, medium or large IT Support package you choose, they all contain these three core services:

• Data Protection: Secure, off-site backup of all your critical data so that, should the worst happen, you’ll be back in business in double quick time. Add to this that it’s all automated so it happens when you’re not looking and you can see it gives great peace-of-mind. For more information please see below
  
• Technical Support: Remote Computer Support and advanced systems monitoring is provided through an automated process that checks your system everyday, all day to make sure everything is running smoothly. If something goes wrong we know straight away and one of our team of experienced “techies” will use remote desktop support software to log-on to your machine and fix the problem while you sit back and watch. If you need on-site support we only charge for the hours on-site, travel time doesn't cost!. For more information please see below
• Web Design and Hosting: In todays world, whatever the size of your business, an internet presence is a must. You need a website design that is not only sympathic to your business, but hard working and efficient in its execution. Back this up with our top class hosting and you have a recipe that will allow you to run any site from simple brochures to full database applications. Check out our web design section for more information.

offsite data protection

Data Protection from Lime is provided through a state of the art software solution. We can back up your email servers, file servers, database servers and even your desktop machines! We will work with you to ensure that all your data is backed up on a schedule to suit you, to our secure offsite server and even email you to tell you it’s done.

With file encryption up to military strength of up to 448 bits you can rest assured your data will not be vunerable. Also, through the use of efficient, powerful compression we ensure you use up a lot less space and bandwidth, and also make an optimized back up of only the data that has changed. 

Our software allows you to backup pretty much anything. Whether it is documents, spreadsheets, presentations, Email, Exchange, SQL & MySQL databases, and other data from Servers, Laptops & Desktops, we can store it all.

technical support - heath checks

Did your Anti-Virus update ok? Are you running low on server storage? Are key system services running like they should? Did your backups complete properly? Proactive Daily Health Checks allow you to answer questions like these quickly and easily. A Daily Health Check alerts us to emerging issues before they become major problems and fix them before they cause downtime. Patch Management is a new service that allows us to make sure your systems are up to date with the latest security patches and hotfixes.

instant alert monitoring

So what happens when your email server goes offline? What happens when key services stop responding? What happens when your company database stops working? Our system monitors your servers around the clock 24/7. This means we’ll know about any problems instantly allowing us to take control of your system, or organise a site visit if needed and rectify the issue.

reporting

For peace of mind we can provide automatic reports Daily, Weekly or Monthly allowing you to see the health status of your equipment in a simple series of tick boxes.

bespoke PC builds

Many clients want help to build a PC based on a business need so money isn’t wasted on hardware and software that isn’t required. You may also want to do the same for a server. 

By getting us to build your PC’s for you, you will be getting a system that is specific to your needs, built and tested to the highest standards.

We’re still realists though, and if we think you’ll be better served by buying a machine off-the-shelf we’ll tell you and still help configure it for you to get the best out of your new hardware.

best in class software

As GFI bronze partners we can offer great products at great prices. We can install your GFI software for you, train you on how to get the most out of it and then provide support to make sure everything stays in tip top condition!

For just a small cross section of some of the services and software we can offer from GFI, check our GFI page.