Retail Support
A few weeks ago I was out at a local retail park doing some shopping (mainly window!) when I saw a lady trying to get a promotional wall site working.
The site was a fairly simple large LCD screen with some form of media playing, yet the screen was showing a “no signal” type message therefore putting the site into a position where the desired message was not being delivered to potential customers.
As I was waiting for Mrs L I overheard the lady telling the store staff that she had been in the store since before 10am, and it was now nearly 3pm on a Sunday. This means that during the shorter trading hours this site was not only non-operational but this poor lady had spent it trying to sort out this issue.
From a system point of view, this means that it is failing to do the job it was commissioned for. The message it was supposed to be relaying to potential customers just wasn’t being displayed.
This kind of situation would have been perfect for our Signage Support Package. Under this kind of package the sites technology is covered under a support contract allowing us to monitor key services and programmes using our SaaS software over the internet.
We would have been notified if the system had not checked into the network highlighting a possible issue, allowing us to contact the store initially to see if there was a problem. If the system was still online, but not displaying properly we could have remotely connected the system to see if there was an issue we could resolve without a store visit. From there we could have organised a site visit with spare kit in case we need it and we would have gone to site to make sure the system operates as it should.
We feel that if a client decides to make an investment in digital signage, then it’s our role to make sure the right kit is put in for the right impact, function and message. As part of that the Signage Support Package can give peace of mind to make sure the message is reaching the customers it needs to
For more info on our Signage Support Packages click here



